Ever signed up for a supplier that looked perfect—only to realize later that it was an absolute nightmare? Great marketing, glowing reviews, and a slick onboarding experience can make a vendor seem like a no-brainer. But what happens when everything almost works, yet never quite delivers?
In this episode, Max Clark breaks down the hidden risks of suppliers that seem flawless on the surface but fail when it matters most. From sky-high upgrade costs to misleading SLAs and tools that drain your resources instead of empowering your business, he exposes the red flags you should never ignore. Learn why some of the most popular tech solutions aren’t built for long-term success and how to avoid getting locked into a bad deal.
Tune in before you commit to that next “must-have” supplier - your business depends on it!
Max:00:02
There's some new hotness intact that I can't wait to get and finally get, and we can install, and we go through I mean, we literally have to jump through a ton of hoops just to, like, get to the point where you're gonna, like, install and do an evaluation of these things. And then you install, and you're like, this is just garbage. It is just hot garbage. We can't run this. You know, a lot of the times, we find really good suppliers, and sometimes we find really, really bad suppliers.
Max:00:21
And we're really careful about it, the advice that we give our clients related to their contracts. You need to have SLA protections and contractual protections that allow you to get out of a contract if that supplier is terrible. You need to be covering your bases because this isn't about trying to recoup your investment and get your money back. This is about just being able to, like, get out and move on. So, you know, dealing with this right now, everything almost works.
Max:00:46
And if it all worked, it'd be amazing, but unfortunately, it just doesn't.
